Effective Date: 22 September 2026
Welcome to PlaceMyOrder (“we”, “us”, “our”, or “PlaceMyOrder”). We operate the website https://placemyorder.in (the “Website”) and provide customers with access to a variety of products across categories including Health Care, Personal Care, Agro Care, and Beauty Care.
We respect your privacy and are committed to protecting the personal information you provide to us when you visit our Website, create an account, place an order, make a payment, or otherwise interact with our services.
This Privacy Policy explains what information we collect, how we use it, how we protect it, and the circumstances in which we may share it.
By using our Website or purchasing our products, you acknowledge that you have read and understood this Privacy Policy.
1. Information We Collect
We may collect the following types of information when you use our Website or services:
A. Personal Information
When you place an order, register for an account, contact us, or otherwise interact with us, we may collect information such as:
- Full name
- Mobile/telephone number
- Email address
- Billing address
- Shipping/delivery address
- City, State and PIN code
- Order and purchase information
- Communication preferences
- Information you provide when contacting customer support
B. Payment Information
When you make a purchase, payment may be processed through third-party payment service providers.
Depending on the payment method used, information relating to the transaction may be processed by the relevant payment provider. We generally do not store your complete debit card, credit card, UPI, banking or other sensitive payment credentials on our own servers.
Payment information is handled according to the privacy and security practices of the relevant payment service provider.
C. Technical and Usage Information
When you visit our Website, certain information may automatically be collected, such as:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Date and time of visits
- Referring website
- General Website usage information
- Cookies and similar technologies
This information may be used to operate, secure, maintain and improve our Website.
2. How We Use Your Information
We may use the information we collect for the following purposes:
- To process and fulfil your orders
- To deliver products to your address
- To communicate with you about your orders
- To provide customer support
- To process payments and refunds
- To verify or authenticate transactions where necessary
- To maintain your account
- To improve our products, services and Website
- To understand Website usage and improve the customer experience
- To prevent fraud, misuse and unauthorised activity
- To comply with applicable laws and legal requirements
- To send service-related notifications
- To send promotional or marketing communications where permitted and where applicable consent has been obtained
- To maintain business and transaction records
- To protect the rights, property and security of PlaceMyOrder, our customers and our Website
We will seek to process personal information only for legitimate and specified purposes and in accordance with applicable law.
3. Order and Delivery Information
To successfully deliver your order, we may share necessary customer information with our logistics and delivery partners.
Our delivery partners may include leading logistics providers such as:
- Delhivery
- India Post
- Other delivery/logistics providers that may be engaged by us from time to time
Information shared for delivery purposes may include your name, delivery address, PIN code, mobile number, order details and other information reasonably necessary to complete the delivery.
Such information is shared only to the extent reasonably necessary for fulfilment of your order and related services.
4. Sharing of Your Information
We do not sell or rent your personal information to third parties for their independent marketing purposes.
We may share personal information with trusted service providers where reasonably necessary to operate our business, including:
- Payment processors and payment gateways
- Courier and logistics companies
- Website hosting and technology service providers
- IT and security service providers
- Customer support providers
- Analytics and website-performance providers
- Professional advisers, auditors or legal advisers
- Government authorities, regulators or law-enforcement agencies where required by law
Third parties receiving information from us are expected to handle such information appropriately and only for the purposes for which it is provided or as otherwise permitted by applicable law.
5. Cookies and Similar Technologies
Our Website may use cookies and similar technologies.
Cookies are small files stored on your device that help websites remember information about your visit.
We may use cookies for purposes such as:
- Keeping products in your shopping cart
- Maintaining login sessions
- Remembering preferences
- Understanding Website traffic and usage
- Improving Website functionality
- Security and fraud prevention
- Measuring the effectiveness of our services and marketing
You can adjust your browser settings to refuse or delete cookies. However, disabling certain cookies may affect some features or functionality of the Website.
6. Marketing and Promotional Communications
Where permitted by applicable law, we may use your contact information to provide information about:
- New products
- Special offers
- Discounts
- Promotions
- Product updates
- Other PlaceMyOrder services
You may opt out of promotional communications by following the unsubscribe instructions included in such communications or by contacting us using the details provided below.
Please note that even if you opt out of promotional communications, we may continue to send important service-related communications, such as order confirmations, delivery updates, payment notifications and other transactional messages.
7. Data Security
We take reasonable technical and organisational measures to protect your personal information from unauthorised access, misuse, alteration, disclosure or destruction.
However, no method of transmitting information over the Internet or storing information electronically can be guaranteed to be completely secure.
Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted to or through our Website.
8. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:
- Processing and fulfilling orders
- Providing customer support
- Maintaining transaction and business records
- Resolving disputes
- Preventing fraud and misuse
- Meeting accounting, tax, legal and regulatory obligations
- Protecting our legal rights
When personal information is no longer reasonably required, we may delete, anonymise or otherwise securely dispose of it, subject to applicable legal and regulatory requirements.
9. Your Privacy Rights
Subject to applicable law, you may have rights relating to your personal information, including the right to:
- Request information about personal data we process about you
- Request correction of inaccurate or incomplete information
- Request deletion of personal information where legally permissible
- Withdraw consent where processing is based on consent
- Request information regarding the purposes for which your personal information is processed
- Raise a concern or grievance regarding the processing of your personal information
- Opt out of certain promotional communications
Requests relating to your personal information can be submitted using the contact details provided in the Contact Us section below.
We may need to verify your identity before processing certain requests in order to protect your account and personal information.
Where applicable law requires us to retain certain information, we may continue to retain that information despite a deletion request.
10. Children’s Privacy
Our Website is intended for use by adults and is not knowingly directed at children.
We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.
If you believe that a child has provided personal information to us without appropriate consent, please contact us so that we can review and take appropriate action.
11. Third-Party Websites and Services
Our Website may contain links to third-party websites, services or applications.
These third-party websites operate independently from PlaceMyOrder and may have their own privacy policies.
We are not responsible for the privacy practices, content or security of third-party websites or services.
We encourage you to review the privacy policies of third-party websites before providing them with personal information.
12. Payment Security
Payments made through our Website may be processed using third-party payment gateways or financial service providers.
We do not request or ask customers to provide complete card PINs, passwords, OTPs or other confidential banking credentials through email, social media or customer support communications.
Never share your OTP, UPI PIN, ATM PIN, card PIN or banking password with anyone claiming to represent PlaceMyOrder.
13. Accuracy of Information
We request customers to provide accurate and updated information when placing orders or creating an account.
Customers are responsible for ensuring that the name, mobile number, email address and delivery address provided during checkout are accurate.
Incorrect or incomplete information may result in delivery delays, failed deliveries or other difficulties in fulfilling an order.
14. Changes to This Privacy Policy
We may update or modify this Privacy Policy from time to time to reflect changes in our business practices, technology, services or applicable laws.
When we make changes, we will update the Effective Date displayed at the beginning of this Privacy Policy.
We encourage you to periodically review this page to remain informed about how we handle personal information.
15. Grievance and Privacy Contact
If you have any questions, concerns, requests or complaints regarding this Privacy Policy or the handling of your personal information, please contact us.
PlaceMyOrder
Website: https://placemyorder.in
Email: admin@placemyorder.in
Phone: +91 705 714 6 714
Business Address:
Sharadayog,Dada Colony,A/P Gondavale Bk Tal-Man Dist- Satara (415540)
We will make reasonable efforts to review and respond to privacy-related requests within the period required under applicable law.
16. Applicable Law
This Privacy Policy is intended to operate in accordance with the applicable laws and regulations of India, including applicable data-protection and consumer-protection requirements.
The processing of personal information will be carried out subject to the rights, obligations and requirements applicable to PlaceMyOrder and its customers under Indian law.
17. Contact Us
For questions regarding this Privacy Policy, your personal information, an order, or our privacy practices, please contact us at:
PlaceMyOrder
Website: https://placemyorder.in
Email: admin@placemyorder.in
Phone: +91 705 714 6 714
Address: Sharadayog,Dada Colony,A/P Gondavale Bk Tal-Man Dist- Satara (415540)
Last Updated: 22 September 2026