Effective Date: 22 September 2026
Welcome to PlaceMyOrder (“we”, “us”, “our”, or “PlaceMyOrder”).
This Shipping Policy explains how we process, dispatch and deliver orders placed through our website https://placemyorder.in.
PlaceMyOrder offers products across various categories, including:
- Health Care
- Personal Care
- Agro Care
- Beauty Care
Our goal is to provide quality products at affordable prices along with convenient and reliable doorstep delivery across India.
1. Delivery Coverage
PlaceMyOrder currently delivers products to customers across India, subject to serviceability of the delivery location.
Orders are delivered to the address provided by the customer during checkout.
We work with established logistics and delivery partners, which may include:
- Delhivery
- India Post
- Other reliable logistics partners selected by us from time to time
The logistics partner used for an order may depend on factors such as delivery location, product type, serviceability, availability and operational requirements.
2. Order Processing
Orders are generally processed after successful order placement and confirmation.
We make reasonable efforts to process and dispatch orders as quickly as possible.
Order processing may take additional time during:
- Weekends and public holidays
- Festivals and peak shopping periods
- Promotional or sale periods
- High order volumes
- Product availability issues
- Operational or logistical circumstances
Once your order has been dispatched, you may receive shipping or tracking information where tracking is available.
3. Estimated Delivery Time
Delivery timelines may vary depending on the delivery location, product availability, logistics partner and other circumstances.
As a general estimate, orders may be delivered within approximately:
3–10 business days after dispatch.
Remote, rural or difficult-to-service locations may require additional delivery time.
The delivery timeline shown at checkout, in order confirmation or communicated by our team should be considered an estimate unless a specific delivery date has been expressly confirmed by PlaceMyOrder.
4. Shipping Charges
Shipping charges, if applicable, will be displayed during the ordering or checkout process before the order is completed.
Shipping charges may vary depending on factors such as:
- Delivery location
- Order value
- Product weight or dimensions
- Shipping method
- Logistics partner
- Promotional offers
- Other applicable delivery requirements
Where free shipping is offered, the applicable terms and conditions of the offer will apply.
5. Tracking Your Order
Where tracking is available, PlaceMyOrder may provide the customer with a tracking number, shipment reference or tracking link.
Customers can use the tracking information to check the status of their shipment with the applicable logistics partner.
Tracking updates may sometimes take time to appear or refresh due to delays in scanning or updating shipment information.
6. Delivery Address
Customers are responsible for providing complete and accurate delivery information when placing an order.
Please ensure that the following information is correct:
- Full name
- Mobile number
- Complete delivery address
- House/Flat/Building number
- Street/Area
- Village/Town/City
- District
- State
- PIN code
- Any other information necessary for successful delivery
PlaceMyOrder may not be responsible for delivery delays, failed delivery attempts or additional shipping issues caused by incorrect, incomplete or inaccurate information provided by the customer, subject to applicable law.
7. Delivery Attempts
Our logistics partners may make one or more attempts to deliver the order to the provided address.
Customers should ensure that someone is available to receive the shipment where required.
Delivery may be affected if:
- The customer is unavailable
- The delivery address cannot be located
- The phone number is unreachable
- The customer refuses the shipment
- The PIN code or address is incorrect
- The delivery location is not serviceable
- Other circumstances prevent successful delivery
8. Delayed Deliveries
We make reasonable efforts to ensure that orders are delivered within the estimated delivery period.
However, delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:
- Weather conditions
- Heavy rainfall, floods or other natural events
- Transportation disruptions
- Road closures or traffic restrictions
- Government restrictions
- Public holidays
- Festivals and peak periods
- Remote-location delivery conditions
- Logistics partner delays
- Incorrect or incomplete customer information
- High shipment volumes
- Technical or operational issues
- Other unforeseen circumstances
In such circumstances, we will make reasonable efforts to assist the customer and coordinate with the applicable logistics partner where appropriate.
9. Delhivery and India Post Shipments
PlaceMyOrder may use Delhivery, India Post and other logistics partners for order delivery.
The choice of logistics partner may vary depending on the destination, serviceability and operational requirements.
Once an order is handed over to a logistics partner, certain aspects of transportation and delivery are managed by that logistics provider.
Customers may be required to follow the applicable delivery procedures of the logistics partner, including providing an OTP, signature or other delivery confirmation where applicable.
10. Undelivered or Returned-to-Sender Orders
An order may be returned to PlaceMyOrder or the applicable sender if delivery cannot be completed because of circumstances such as:
- Incorrect or incomplete address
- Incorrect PIN code
- Customer unavailable after delivery attempts
- Customer refusal
- Phone number unreachable
- Delivery location not serviceable
- Failure to collect a shipment where applicable
- Other reasons determined by the logistics partner
If an order is returned to us, customers may contact our support team regarding the available options.
Any refund, replacement or re-shipment will be handled in accordance with our applicable Return & Refund Policy and the circumstances of the order.
Additional shipping charges may apply for re-shipment where the failed delivery resulted from incorrect information, customer unavailability, refusal or other customer-related circumstances, subject to applicable law and our applicable policy.
11. Damaged Packages at Delivery
Customers are encouraged to inspect the outer package at the time of delivery where reasonably possible.
If the package appears visibly damaged, opened, tampered with or otherwise compromised, customers should:
- Take photographs or videos of the package before opening it, where possible.
- Record the condition of the package and product.
- Contact PlaceMyOrder as soon as possible.
- Provide the order details and supporting photographs or videos.
Any claim relating to damaged products will be reviewed in accordance with our Return & Refund Policy.
12. Wrong or Missing Products
If you receive:
- A wrong product
- A different quantity than ordered
- A missing product
- A product damaged during delivery
please contact us as soon as possible after receiving the order.
Customers may be asked to provide photographs, videos, packaging details, order information or other information required to investigate the issue.
Approved claims will be handled in accordance with our Return & Refund Policy.
13. Product-Specific Shipping Restrictions
Certain products may be subject to specific shipping conditions, restrictions or serviceability requirements.
This may depend on:
- Product characteristics
- Applicable laws and regulations
- Logistics partner restrictions
- Destination restrictions
- Packaging requirements
- Product-specific handling requirements
If a product cannot be shipped to a particular location, we may cancel or modify the affected order and provide an applicable refund in accordance with our policies and applicable law.
14. Multiple Products in One Order
If an order contains multiple products, PlaceMyOrder may dispatch the products together or in separate shipments depending on factors such as product availability, warehouse or supplier location and logistics requirements.
If products are shipped separately, customers may receive separate tracking information and different delivery dates.
15. Cash on Delivery Orders
Where Cash on Delivery (“COD”) is available, customers are required to pay the applicable amount to the delivery partner at the time of delivery.
COD availability may depend on the delivery location, order value, product category and other operational factors.
PlaceMyOrder reserves the right to restrict or discontinue COD availability for certain locations, products or orders where permitted.
16. Delivery to Remote and Rural Areas
We aim to serve customers across India, including eligible rural and remote locations.
However, delivery timelines and service availability may vary for certain locations.
Some locations may have limited delivery services or may not be serviceable by a particular logistics partner.
Where necessary, we may use India Post or another suitable logistics provider to facilitate delivery.
17. Changes to Delivery Address
Customers should carefully check their delivery address before placing an order.
If you need to change the delivery address after placing an order, please contact us as soon as possible.
We cannot guarantee that an address change will be possible after an order has been processed or dispatched.
Any address change may also be subject to the serviceability and procedures of the applicable logistics partner.
18. Cancellation and Shipping
Customers may request cancellation of an order before dispatch, subject to our Return & Refund Policy and the applicable status of the order.
Once an order has been dispatched, cancellation may not always be possible.
If a dispatched order is refused or returned to the sender, the applicable refund, shipping and other conditions will be handled according to our policies and applicable law.
19. Shipping and Delivery for Promotional Offers
From time to time, PlaceMyOrder may offer free shipping, discounted shipping or other delivery-related promotional offers.
Such offers may have specific terms, including:
- Minimum order value
- Eligible products
- Eligible locations
- Promotional period
- Maximum discount
- Other applicable conditions
The terms applicable to a particular offer will be communicated with the promotion.
20. No Guaranteed Delivery Date
Unless expressly confirmed in writing by PlaceMyOrder, delivery dates and delivery timelines are estimates only.
We cannot guarantee delivery on a particular date because the final delivery process may depend on third-party logistics providers and circumstances outside our reasonable control.
We will, however, make reasonable efforts to process and dispatch orders promptly and assist customers with delivery-related concerns.
21. Customer Responsibility
Customers are responsible for:
- Providing accurate delivery information
- Providing a reachable mobile number
- Being available to receive the order where required
- Following applicable delivery instructions
- Checking the shipment upon delivery where reasonably possible
- Contacting PlaceMyOrder promptly regarding delivery problems
Providing accurate information helps us and our logistics partners deliver orders efficiently.
22. Contact Us for Shipping Support
If you have any questions regarding your order, shipment or delivery, please contact us:
PlaceMyOrder
Website: https://placemyorder.in
Email: admin@placemyorder.in
Phone: +91 705 714 6 714
Business Address:
Sharadayog, Dada Colony, A/P Gondavale Bk, Tal-Man, Dist-Satara, Maharashtra – 415540, India
When contacting us about a shipment, please provide your order number, registered mobile number and relevant delivery details so that we can assist you more efficiently.
23. Changes to This Shipping Policy
PlaceMyOrder may update this Shipping Policy from time to time to reflect changes in our business, logistics arrangements, delivery services or applicable laws.
Any updated version will be published on this page with a revised Effective Date.
Customers are encouraged to review this page periodically.
24. Our Delivery Commitment
At PlaceMyOrder, we aim to make online shopping convenient by providing quality products at affordable prices and delivering them to customers’ doorsteps across India through reliable logistics partners such as Delhivery, India Post and other established delivery providers.
While delivery times can vary due to circumstances beyond our control, we are committed to providing reasonable assistance and support throughout the order and delivery process.
PlaceMyOrder — Quality Products. Affordable Prices. Delivered to Your Doorstep.
Last Updated: 22 September 2026