Effective Date: 22 September 2026
Thank you for shopping with PlaceMyOrder.
We strive to provide our customers with quality products at affordable prices and to ensure that every order reaches you safely and conveniently.
This Return & Refund Policy explains when products purchased through https://placemyorder.in may be returned, replaced, or refunded.
By placing an order with PlaceMyOrder, you acknowledge and agree to this policy, subject to your rights under applicable law.
1. Our Return Policy
We accept eligible returns or replacement requests when a product:
- Is received damaged
- Is defective or does not function as described
- Is incorrect or different from the product ordered
- Is missing from the delivered package
- Has a significant manufacturing or quality issue attributable to the product
Return eligibility may vary depending on the type and nature of the product.
For health care, personal care, beauty care, agro care and other products where hygiene, safety or product integrity is important, additional return conditions may apply.
2. Return/Replacement Request Period
Customers should contact us as soon as possible after receiving an order if there is a problem with the product.
Unless a different period is specifically mentioned on the relevant product page, customers should submit a return or replacement request within 7 days of delivery.
Requests received after the applicable return period may not be accepted, except where required under applicable law or where we specifically agree otherwise.
For damaged, incorrect or missing products, please contact us as soon as possible and preferably within 48 hours of delivery.
3. Products Eligible for Return
A product may be eligible for return or replacement when:
Damaged Product
The product is physically damaged during delivery or arrives in a condition that makes it unsuitable for normal use.
Incorrect Product
You received a product that is different from the product you ordered.
Defective Product
The product has a manufacturing defect or does not function substantially as described, where applicable.
Missing Product
One or more items paid for in the order are missing from the delivered package.
Other Approved Reasons
We may consider other return requests on a case-by-case basis, depending on the product and circumstances.
4. Products That May Not Be Returnable
For reasons of hygiene, health, safety, product integrity or regulatory requirements, certain products may not be eligible for return once delivered.
These may include products such as:
- Opened or used personal care products
- Opened or used beauty care products
- Opened health care products
- Products where the seal has been broken
- Products that have been contaminated or altered after delivery
- Products with missing or damaged original packaging
- Products that are expired due to improper storage after delivery
- Products specifically identified as non-returnable on the product page
- Products that cannot reasonably be resold for hygiene or safety reasons
This list is not exhaustive. Product-specific return conditions may be displayed on the relevant product page.
Nothing in this policy is intended to restrict any rights or remedies that cannot legally be excluded under applicable law.
5. Product Condition Required for Return
Where a return is approved, the product should generally be:
- Unused
- In its original condition
- In the original packaging
- Complete with labels, seals and accessories, where applicable
- Accompanied by the invoice/order information where reasonably available
For products reported as damaged or defective, we may request photographs or videos showing the issue before approving a return or replacement.
6. Damaged Products
We take care to pack orders appropriately before dispatch.
If your package or product arrives damaged:
- Take clear photographs of the package and damaged product.
- Keep the original packaging and shipping label.
- Contact our customer support team as soon as possible.
- Provide your order number and relevant photographs/videos.
- Do not discard the damaged product or packaging until we have completed our review.
We may arrange a replacement, return pickup or refund depending on the circumstances and availability of the product.
7. Wrong Product Delivered
If you receive a product different from the one you ordered, please contact us as soon as possible.
After verification, we may arrange:
- Replacement with the correct product; or
- A refund where replacement is not available or appropriate.
The incorrectly delivered product may need to be returned to us.
8. Defective Products
If you believe that a product has a manufacturing defect, please contact us with:
- Order number
- Product name
- Description of the problem
- Photographs or videos where appropriate
- Any other information reasonably required to assess the issue
We may inspect or request the product to be returned for verification.
If the product is determined to be defective and the claim is accepted, we may provide a replacement or refund, as appropriate.
9. Refund Policy
If an approved return or cancellation qualifies for a refund, the refund will generally be processed after the returned product is received and inspected, where a return is required.
Refunds may be issued to:
- The original payment method; or
- Another appropriate method agreed upon with the customer, where applicable.
For prepaid orders, the refund will generally be processed through the payment method used for the original transaction.
The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, payment gateway or other financial institution.
10. Cash on Delivery Orders
For Cash on Delivery (COD) orders, where a refund is approved, we may request appropriate bank account or other payment details from the customer to process the refund.
Customers should provide accurate payment details.
PlaceMyOrder will not be responsible for delays caused by incorrect bank or payment information provided by the customer.
11. Cancellation Before Dispatch
If you wish to cancel an order, please contact us as soon as possible after placing the order.
We will make reasonable efforts to cancel the order before it is dispatched.
If the order has already been dispatched or handed over to a logistics partner, cancellation may no longer be possible. In such circumstances, the customer may need to follow the applicable return or delivery procedure.
For prepaid orders that are successfully cancelled before dispatch, any eligible refund will be processed according to this policy and applicable law.
12. Cancellation After Dispatch
Once an order has been dispatched, cancellation may not always be possible.
If cancellation is not possible, the customer may need to receive the package and, where eligible, initiate a return according to this policy.
Additional conditions may apply to products that are non-returnable for hygiene, safety or other legitimate reasons.
13. Return Shipping
For an approved return caused by:
- A damaged product
- An incorrect product delivered by us
- A verified manufacturing defect
- A missing or incorrect item
we may arrange return pickup or provide appropriate return instructions.
For other return requests, the customer may be responsible for return shipping costs where permitted and where the return has been approved.
We will communicate the applicable return shipping arrangements when the return request is reviewed.
14. Delivery Refusal and Undelivered Orders
Customers should provide a complete and accurate delivery address and remain available to receive their order.
An order may be returned to us by the logistics provider due to circumstances such as:
- Incorrect or incomplete address
- Incorrect PIN code
- Customer unavailable after repeated delivery attempts
- Customer refusing delivery
- Customer not responding to delivery communications
- Other circumstances attributable to the recipient
If an order is returned to us for such reasons, any refund or re-delivery will be handled on a case-by-case basis and subject to applicable shipping, return and other costs, where legally permissible.
15. Exchange or Replacement
Where a replacement is approved, we will attempt to provide the same product.
If the same product is unavailable, we may offer:
- A replacement with an equivalent product, subject to customer agreement; or
- A refund, as appropriate.
Replacement availability may depend on stock and other circumstances.
16. Refunds for Out-of-Stock Products
If we are unable to fulfil an order because the ordered product becomes unavailable, we may cancel the affected order or item.
For prepaid orders, any eligible refund for the cancelled item will be processed through the applicable payment method.
17. Product-Specific Return Conditions
Certain products may have different return, replacement or refund conditions because of their nature.
This may particularly apply to:
- Health Care products
- Personal Care products
- Beauty Care products
- Agro Care products
- Products containing consumable or sensitive ingredients
- Products requiring sealed packaging
- Products specifically marked as non-returnable
Please review the product page and product description before placing your order.
Where a product-specific policy conflicts with this general policy, the product-specific return terms may apply to the extent permitted by applicable law.
18. How to Request a Return or Refund
To request a return, replacement or refund, please contact us with the following information:
- Customer name
- Order number
- Registered mobile number or email address
- Product name
- Reason for the request
- Photographs/videos where applicable
- Any other information reasonably required to process your request
Contact Details
PlaceMyOrder
Website: https://placemyorder.in
Email: admin@placemyorder.in
Phone: +91 705 714 6 714
Address:
Sharadayog, Dada Colony,
A/P Gondavale Bk, Tal-Man,
Dist-Satara, Maharashtra – 415540, India
19. Return Review Process
After receiving your request, we may review the order and the reason for the return.
Depending on the circumstances, we may request:
- Photographs of the product
- Photographs of the packaging
- A short video demonstrating a defect
- Product batch/lot information
- Invoice or order information
- Return of the product for inspection
We will communicate the next steps after reviewing the information provided.
20. Processing Time
We aim to process eligible return and refund requests as efficiently as reasonably possible.
The overall time may depend on:
- Time required to review the request
- Product pickup and return transit
- Product inspection
- Availability of replacement stock
- Payment gateway processing
- Bank or financial institution processing times
Once a refund has been initiated by us, the time required for the funds to reflect in the customer’s account may depend on the relevant payment provider or bank.
21. Promotional Offers and Discounts
Where a product was purchased using a promotional offer, coupon, discount or other special pricing arrangement, the refund amount may be calculated based on the actual amount paid for the returned product and the applicable terms of the promotion.
Free gifts or promotional products may also need to be returned where required for a refund to be processed.
22. Partial Returns
Where an order contains multiple products, a customer may be able to return an individual eligible product rather than the entire order.
Refunds for approved partial returns will generally relate to the eligible returned product, subject to applicable discounts, promotions, shipping charges and other applicable terms.
23. No Refund for Improper Use
A return or refund may not be approved where a product has been damaged or rendered unsuitable because of:
- Improper use
- Negligence
- Failure to follow manufacturer instructions
- Incorrect storage
- Accidental damage after delivery
- Modification or alteration of the product
- Normal wear and tear
- Use for a purpose for which the product was not intended
This does not affect any rights available to customers under applicable law.
24. Refunds and Consumer Rights
This Return & Refund Policy is intended to explain our standard procedures and does not limit any rights or remedies available to consumers under applicable Indian laws and regulations.
Where applicable law provides a customer with rights that are different from or more extensive than those described in this policy, those legal rights will continue to apply.
25. Changes to This Policy
PlaceMyOrder may update this Return & Refund Policy from time to time to reflect changes in our products, services, business practices or applicable laws.
Any updated version will be published on this page with a revised Effective Date.
Customers are encouraged to review this policy periodically.
26. Contact Us
If you have any questions regarding returns, replacements, cancellations or refunds, please contact us:
PlaceMyOrder
Website: https://placemyorder.in
Email: admin@placemyorder.in
Phone: +91 705 714 6 714
Business Address:
Sharadayog, Dada Colony,
A/P Gondavale Bk, Tal-Man,
Dist-Satara, Maharashtra – 415540, India
Our Commitment
At PlaceMyOrder, we want every customer to have a simple, convenient and trustworthy shopping experience.
We are committed to providing quality products at affordable prices, secure order processing and doorstep delivery across India through established logistics partners such as Delhivery and India Post.
If you experience a genuine issue with an order, please contact us and our team will make reasonable efforts to resolve the matter fairly and efficiently.
PlaceMyOrder — Quality Products. Affordable Prices. Delivered to Your Doorstep.
Last Updated: 22 September 2026